Maersk updates five-day automatic booking cancellation timeline

The carrier says its revised operational timeline is intended to release unused capacity earlier and improve transport planning across its network.

Customers expecting an affected shipment to proceed are asked to monitor their bookings and contact Maersk Customer Service promptly. The notice refers to eligible bookings and says cancellation may occur; it does not say that every booking is cancelled automatically.

For freight forwarders and palletised-goods exporters, the relevant reference point is the first vessel’s estimated time of departure, not the date a booking was created. The advisory does not set out a new cancellation fee. Image: illustrative Maersk terminal photograph from the carrier’s own market-update imagery.